Transmission & Distribution Utility companies (TDUs), like Oncor, do not manage customer service related to plans, customer accounts, billing/payments, etc. To pay your bill, you must contact your retail energy provider (REP). Their headquarters address is: Oncor Electric Delivery Headquartersħ5202 Can I contact Oncor customer service for billing and payment? Oncor customer service : Dallas headquartersĬall their corporate office phone number at 1-21 to address any customer service concerns, claims, or file a formal complaint. If you are experiencing a power outage emergency, see if customers in the area contacted Oncor to report the outage using the Power Outage Map link under the table below.Ĭheck the Oncor Power Outage Map to see if your neighborhood may be affected by a power outage and the estimated time of repair. In the case of an electricity power outage, there are a few reporting resources to turn to depending on the type of emergency or customer service issue at hand.
ENCORE ENERGY CONTACT HOW TO
How to report electricity outages with Oncor customer service in Texas : Oncor Electric phone number and contact list Application Submission (by Physician to Oncor)īusinesses: Energy Efficiency Identification Notice Form info/questions Oncor customer service requests / General Inquiries / Questions on the C.C. Solar Implementation / Distributed Generation Solar Implementation / Distributed Generation, Residential or Commercial Help with New Construction, Residential or Commercial You can contact Oncor customer service by the following: Oncor customer service and Oncor phone number Need customer service help not relating to Oncor's services? Your chosen Retail Electric Provider (REP) (essentially the intermediary between customers and TDUs) is standing by to assist with stopping/setting-up/transferring electrical service, billing, payments, rates, and electricity plan concerns/questions. (Non-Residential) Applying for designation as Critical Load Public Safety / Critical Load Industrial CustomerĬall Oncor customer serivce at 1-88 to report an outage or 911 for downed power lines, both available 24/7.(Residential) Applying for designation as Critical Care / Chronic Condition (C.C.) Customer.Looking for solar implementation resources.Checking the status of an on-going project.Adding a new structure on property that needs power (like a garage) and, if digging, call 811 beforehand.New construction consisting of one or multiple buildings.Building a new home - in an existing subdivision or on private property.Builders: Assistance in navigating city/town inspection requirements.Smart meter or analog meter disconnecting/reconnecting or reporting supspected tampering.Reporting a potential hazard involving power lines.Electrical emergencies: power outages, downed power lines, or streetlight outage.Errors and omissions excepted.Is Oncor the company to contact? Reasons to contact Oncor
Brand names and product names are trademarks or service marks of their respective holders. You do not have to buy Constellation electricity, natural gas or any other products to receive the same quality regulated service from your local utility. The prices of Constellation are not regulated by any state Public Utility Commission.
The offerings described herein are those of either Constellation NewEnergy, Inc., Constellation NewEnergy-Gas Division, LLC, Constellation Connect, LLC or Constellation Home Products & Services, LLC (d/b/a Constellation Home in Maryland and d/b/a Constellation in Georgia, Pennsylvania and Texas), each affiliates of each other. © 2023 Constellation Energy Resources, LLC. If the power outage you are experiencing is due to an unpaid, overdue balance, please call Constellation's Customer Care at 85. Once you have contacted your utility, some may be able to give you a timeframe of when your power will be restored. utilities.Īlthough all utility companies have a customer service line, most utilities have a special number to call to report power outages, as well as a way to report them directly through the utility company’s website. We’ve included contact information for all of the utility companies in the areas we service below. The utility company, on the other hand, owns and operates the wires that bring electricity into your home or business, including maintaining the lines, poles and meters, which means they are the ones you should contact to report a power outage in your area. As your retail energy supplier, Constellation is responsible for your energy rate and contract term. You should contact your utility company to report a power outage near you.
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